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Guest Journey

We have endeavoured to keep our luxurious surroundings with a warm homely feel, but with some changes to our Guest Journey to keep you as safe as possible.

  • Try to bring minimal belongings with you
  • Please arrive on time, we will greet you warmly, but without a hug or handshake
  • Your temperature will be taken on arrival via a contactless thermometer
  • We will ask you to sanitise your hands, supply you with a disposable face mask (please bring your own mask if you wish) and dress you in a gown, all of which will need to be worn throughout your time in the salon
  • You will be escorted to your chair; we have rearranged our salons to adhere to social distance guidelines, and staff will be wearing face masks at all times when in close proximity to our guests
  • Hygiene posters are displayed in the front of house and bathrooms areas
  • Please check that the stairs are clear before you ascend or descend
  • A protective screen is installed at reception
  • All workstations and salon tools will be sanitised between each guest
  • All towels & gowns will be laundered at 60 degrees after each use
  • On departure, we will ask you to dispose of the face mask we have provided
  • We will accept cards and contactless payments only. If you wish to tip your Stylist / Technician by cash, a non-contact method will be available
  • Please do not attend your appointment if you or anyone in your household are suffering from Covid-19 symptoms, if you are a close contact with someone that has recently tested positive for Covid-19 or you have tested positive for Covid-19. For safety reasons, the salon teams have the right to refuse service to any guest who appears to have a cold, flu-like symptoms or a high temperature

We are uncompromising when it comes to guest satisfaction, our service lasts beyond the salon chair.
Please do contact us if you have any questions before you visit the salon.


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